FAQ

Product Questions

What ingredients are the products made from?
We use naturally derived ingredients and prioritize quality and safety. Please check the product pages for detailed ingredient lists for each product.
Do you have any products for people with allergies?
Yes, all ingredients are allergy-friendly. Although the 7 specified allergens are not included, please check the ingredients if you have other allergies.If you have questions about specific allergies, please contact us via the inquiry form.
How should I store the product?
Storage instructions for each product are listed on the packaging. In general, store in a cool, dark place away from direct sunlight. Detailed storage instructions are also listed on the product page.

Questions about shipping and delivery

How many days will it take to deliver?
We typically ship on the next business day after payment confirmation. Delivery times vary depending on the region and shipping method. Please check the detailed delivery schedule using the tracking number provided in the email you will receive after shipment.
Can I track my delivery?
Yes, we will email you a tracking number once your order has been shipped. You can use the tracking number to track your order in real time.
Can I change the delivery address?
If you need to change your shipping address after placing an order, please contact us as soon as possible. However, please note that changes may not be possible after the order has been shipped.

Payment Questions

What payment methods can I use?
We accept credit cards, Apple Pay, Google Pay, and more. For details, please check our shopping guide page.
What should I do if my payment doesn't go through?
If your payment does not go through, please first check your payment method and double-check the details you entered. If the issue persists, please contact Customer Support.
Can I issue a receipt?
Yes, we can issue a receipt if you wish. Please write "received receipt request" in the comment section when ordering, or contact customer support.

Questions about cancellations, returns and exchanges

Can I cancel the product?
Order cancellations are possible before shipping. If you wish to cancel, please contact us as soon as possible. Please note that cancellations are not accepted once the order has been shipped.
Can I return or exchange products?
If there is a defect in the product, or if you wish to return or exchange it due to customer convenience, please contact us within 7 days of receiving the product. For detailed return and exchange policies, please check our Returns and Exchanges page.
Who pays for return shipping?
If the product is defective, we will cover the return shipping costs. Please note that if the return is due to a customer's convenience, the customer will be responsible for the shipping costs.